The End User Computing Satisfaction (EUCS) Model: Analysis User Satisfaction Tangerang Live Application
Meta Amalya Dewi, Nora Fitriawati, Arief Agus Sukmandhani · 2022
The implementation of mobile government (m-Government) for the Tangerang city government is carried out by developing a digital application called Tangerang LIVE as an effort to improve services to the citizens of the city of Tangerang. Residents who have downloaded the application from the Google Play Store can access various services through features that are continuously being developed, including employment services, economic services, population services and information services. There has been no evaluation of the Tangerang Live application to determine the level of success of the information system based on the level of user satisfaction in accessing various services and information available in full of the aspect of format, information content along with accuracy and timeliness, ease of use and security aspects. For that purpose, this analytical study was conducted. The research data was obtained through the distribution of questionnaires randomly to 200 Tangerang city residents as application users during January 2022 and then statistically processed. The End User Computing Satisfaction (EUCS) model is used, through independent variables consisting of content, accuracy, format, ease of use, and security which are correlated with user satisfaction. The data collected was processed using Microsoft Excel and SEM-PLS using the SmartPLS 3.2.7 tool. The result of the 6 tested paths, H0 is accepted for 6 variables that affect the end-user satisfaction of the Tangerang LIVE application.