SEIPS-based patient journey mapping: Application to a patient visit in the emergency department
Kathryn L. Wust, Hanna J. Barton, Nicole E. Werner, Rachel A. Rutkowski, Peter Hoonakker, Manish N. Shah, Brian W. Patterson, Michael S. Pulia, Denise Buckley, Maureen P. Smith, Barbara King, Paula vW. Dáil, Pascale Carayon · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 2022
Patient Journey Mapping (PJM) is an emerging method to describe complex health care processes from the patient perspective. In this paper we describe a novel PJM method that integrates the SEIPS model, in particular the five work system elements (i.e., person, tasks, tools/technology, environment, and organization). The SEIPS-based PJM method supports the integration of multiple perspectives (e.g., patient, clinician) throughout the design and development process, and helps to represent non-linear health care processes, such as those experienced by patients who present to the emergency department.