Characteristics of the information needs of hypertension patients on online healthcare service platforms
TINGTING ZHANG, SUNJING ZHENG, YUNDI ZHANG · 2022
Hypertension has become the most risk factor for cardiovascular and cerebrovascular diseases. The purpose of this study is to reveal the information needs and evolution of hypertensive patients on online healthcare service platforms. We use the methods of statistical analysis, word frequency analysis and social network analysis to explore the information needs of hypertensive patients. The study found that the middle-aged and elderly people have the most information needs about hypertension on the online healthcare service platform, while the patients with physical examination and exercise needs are more inclined to be younger, and young male hypertension patients have more information needs than female patients. The findings recommend that middle-aged and elderly people should have regular physical examinations and exercise, and a comprehensive face-to-face system should be established on online healthcare service platforms to improve the utilization of existing question-and-answer data.