Care Stories: Understanding People's Hopes and Fears for Technologies of Care through Story Elicitation
Britta Friederike Schulte, Eva Hornecker · 2022
For a long-time HCI discourse has viewed ageing and elderly care through a medicalised lens in which care is broken down into distinct problems, such as activities of daily living and addressing accessibility problems. Increasingly, this approach is criticised within the HCI community. Adding to this critique, we asked non-experts to imagine the life of Lor, a 189 year old woman who needs support in her daily life, through an adapted story elicitation method The resulting stories present care as a network which is set against a backdrop of societal changes and environmental factors, such as climate change. In this paper, we distil the rich worlds developed in these stories into reflective questions to support designers to “stay with the trouble” of caregiving and reflect on their own work as well as creating novel grounds for the engagement with care technologies.