Automated Content Moderation in a Brazilian Marketplace
Ana Claudia Zandavalle, Victor do Nascimento, Carolina Gadelha, Tatiana Gama, Fernando Zagatti, Lucas Nildaimon, João Gabriel Melo Barbirato, Livy Real · 2022
Clarifying doubts can become decisive when shopping on e-commerces platforms. Considering the relevance of user generated content, this work aimed to develop an internal hybrid system, composed of machine learning models along-side a rule-based module, to moderate customers’ questions and sellers’ answers in one of the biggest marketplaces in Brazil.