A Research on the Determination of Problems Encountered by Tourist Guides During Package Tour Operations
Kurtuluş Karamustafa, Nihat Çeşmeci · DergiPark (Istanbul University) · 2006
The aim of this study is to determine the managerial problems encountered by tourist guides during package tour operations, and to make recommendations on those problems. In this context, first, the existent literature has been reviewed, and in the light of the existent literature the subject has been examined in a holistic way. Secondly, quantitative and qualitative data have been collected through the use of the questionnaires which have been applied to the tourist guides while they were attending to "The Training Courses for Tourist Guides" organized by The Ministry of Culture and Tourism in Ankara, Antalya, Istanbul, Izmir and Nevşehir provinces in December 2003. The findings of this study reveal that tourist guides encounter some managerial problems in terms of management functions, such as planning, organizing, directing, coordinating and controlling. It is also found out that the managerial problems encountered by tourist guides differ by their experience, guiding frequency, tour durations and the number of tourists in the group.