Robotics Technology in the Tourism and Hospitality Sector in the Wake of the COVID-19 Health Crises
Suneel Kumar, Varinder Kumar, Aarti Saini, Sanjeev Kumar · Advances in human resources management and organizational development book series · 2022
During the global pandemic, the worldwide tourism and hospitality sector has affected severely, and robotics can be a good instrument for providing significant physical distance during the pandemic as humans avoid physical interaction. In this chapter, examination has been performed on whether it would be helpful or whether it will have adverse effects on using robotic systems to offer physical distance for the tourism and hospitality sector. The chapter further revealed that robotics technology builds a technological wall among tourists and staff, enhancing physical and emotional distance between them. Therefore, tourism and hospitality businesses need to augment robots with other technologies to promote social interaction and counteract the adverse consequences of complete distance.