Self-Diagnosis in Healthcare Systems Using AI Chatbots
Bhawna Nigam, Naman Mehra, M. Niranjanamurthy · 2022
Self-diagnosis is the process of diagnosing, or identifying, medical conditions in oneself. It may be assisted by medical dictionaries, books, resources on the Internet, past personal experiences, or recognising symptoms or medical signs of a condition that a family member previously had. A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for chatterbot, is an artificial intelligence (AI) feature that can be embedded and used through any major messaging application. Identify the right opportunity to develop an AI-driven chatbot. You can build a chatbot using established frameworks or development (non-coding) platforms depending on the features your start-up requires. Understand the goals of your business and your customer early on in the process. An AI chatbot makes a decision by leveraging pre-existing knowledge and one that it acquires continuously. To maximise the ability of AI chatbots to improve service, save money, and increase engagement, businesses and organisations need to understand how these programs work and what they can do. In this guide, you’ll get a crash course on talking bots, including the technology behind them, how they have transformed marketing and customer service, and how you can start putting them to work. Users can assuredly benefit from chatbots if they can diagnose several kinds of illness and render the required data. Text diagnosis bot enables sufferers to join in analyses of their medicinal matters and present a personalised analysis report with reference to the symptoms. This chapter represents the self-diagnosis in healthcare system using AI chatbots.