Digital Ecosystem in Public Services of the Northeastern Local Administrative Organizations: Initial Findings
Krisada Prachumrasee, Sirisak Laochankam, Peerasit Kamnuansilpa · 2022
Due to the rapid change in technology and the epidemic of COVID-19, the private and public sectors have adjusted more readiness to use digital technology services, but public services of local government organizations are not yet concrete. Hence, this work aims to explain the current state and supporting factors of the digital ecosystem in public services of local administrative organizations, The data were collected through semi-structured in-depth interviews and group meetings from 80 key informants directly involved in digital public services at both policy and operational levels. In this phase, the data were collected in 5 research units with 20 key informants and were analyzed using the thematic analysis method under the research framework. From the preliminary results, the organizational structure and knowledge and skills of personnel dimensions are the major factors that are the lowest availability. However, all research units report no problem with the readiness of service recipients and infrastructure in both hardware and software. The results of this research are only the initial findings, and still need to be analyzed and explained further.