Method to Rank Academic Institutes by the Sentiment Analysis of Their Online Reviews
Simran Sidhu, Surinder Singh Khurana · IGI Global eBooks · 2022
A large number of reviews are expressed on academic institutes using the online review portals and other social media platforms. Such reviews are a good potential source for evaluating the Indian academic institutes. This chapter aimed to collect and analyze the sentiments of the online reviews of the academic institutes and ranked the institutes on the basis of their garnered online reviews. Lexical-based sentiment analysis of their online reviews is used to rank academic institutes. Then these rankings were compared with the NIRF PR Overall University Rankings List 2017. The outcome of this work can efficiently support the overall university rankings of the NIRF ranking list to enhance NIRF's public perception parameter (PRPUB). The results showed that Panjab University achieved the highest sentiment score, which was followed by BITS-Pilani. The results highlighted that there is a significant gap between NIRF's perception rankings and the perception of the public in general regarding an academic institute as expressed in online reviews.