Digital Report Application Audit Using The COBIT 5 Framework
Khaerul Manaf, Beki Subaeki, Hanhan Hanafiah Solihin, Suharjanta Wisnu Pitara, Sopandi Hidayat, Riffa Haviani Laluma · 2021
MTs is one of the schools that realizes the importance of the role of IT in education, they have used one of the ARD applications in processing its values. Judging from this, it is very necessary to have an audit on the application, especially in terms of users because it is to provide maximum service for these users. In this study, the framework used is the COBIT 5 framework, especially the DSS (Deliver Support Service) domain, the domain used is the DSS01 (manage operations) domain, DSS02 (manage service requests and incidents), DSS03 (manage problems), DSS04 (manage continuity)., and DSS05 (manage security service) obtained from problem mapping. In the DSS01 domain it reaches 3.7625 or with a percentage of 75%, in the DSS02 domain it reaches 3.5875 or with a percentage of 72%, in the domain DSS03it reaches 4.0875 or with a percentage of 820%, in the DSS04 domain it reaches 3.975 or with percentage 80%, in the DSS05 domain it reaches 4.15 or 83%. Based on the results of the assessment, the Digital Report Application at MTs is running well enough which must be improved to achieve maximum results in order to increase user satisfaction of the application.