Considerations and Strategies for Operationalizing Heuristic Evaluation Work
Helen J. A. Fuller, Timothy Arnold, Kyle D. Maddox, Kathleen Adams · AHFE international · 2022
Heuristic evaluation (HE) is a popular usability inspection method that allows expert evaluators to document usability problems with the design of interfaces. The relatively low resource requirements and high utility of identifying usability issues and suggesting dimensions along which to correct them have made HE highly scalable. However, there are several limitations and concerns when operationalizing HE for a large enterprise, and education and communication along with combining HE with other usability techniques may greatly increase the utility of the work.