Textual Content Moderation in C2C Marketplace
Yusuke Shido, Hsien-Chi Liu, Keisuke Umezawa · 2022
Automatic monitoring systems for inappropriate user-generated messages have been found to be effective in reducing human operation costs in Consumer to Consumer (C2C) marketplace services, in which customers send messages directly to other customers.We propose a lightweight neural network that takes a conversation as input, which we deployed to a production service.Our results show that the system reduced the human operation costs to less than one-sixth compared to the conventional rule-based monitoring at Mercari.