Towards Trustworthy Conversational Agents for Children
Marina Escobar-Planas · Interaction Design and Children · 2022
Conversational agents (CAs) such as Amazon Alexa, Google Assistant or website chatbots are becoming very popular in some countries, and despite their adult-centered design, these devices are becoming part of children’s lives, creating the need for children-centric and trustworthy systems. This thesis aims to study CAs, with a special focus on children and trustworthiness, in order to identify the main aspects and criteria for their evaluation and improvement, and creating methodologies contributing to the design of trustworthy, child-centred CAs.