Usability Perspective in Software Quality
Michalis Xenos · 2001
This paper presents usability perspective in the most frequently used models of software quality characteristics, namely FCM, CSQ and ISO 9126. Fur- thermore, it discuses the requirements, in terms of usability, in ISO 9001 quality as- surance international standard (using the ISO 9000-3 guidelines for software as well), in Malcolm Baldrige National Quality Awards and in Capability Maturity Model. The aim of the paper is to demonstrate that usability forms part of the overall framework of software quality and to underline the importance of usability into software quality models and standards.