Data Mining and Business Intelligence in SME Customer Relationship Value Analysis
Siyuan Jia, Minming Pan, Wenlong Sun, Harubwira Nyampinga Joyce, Yan Wang, Wenfeng Zheng · 2021 3rd International Conference on Artificial Intelligence and Advanced Manufacture (AIAM) · 2021
As a tool and system, business intelligence plays a vital role in the strategic planning process of a business company. Business intelligence provides companies with functions such as collecting, storing, accessing, and analyzing company data. In the traditional business model, most companies use human resources to track these large amounts of data and information. And business intelligence provides an automated data processing method that significantly improves efficiency. During a customer relationship management service system, a large amount of data will be generated and stored. With this natural data advantage, data analysis has more possibilities in customer relationship management service systems. Based on the business intelligence system, this paper analyzes the data of the customer system. It puts forward the K-means clustering method to analyze the customer quality, the fuzzy set clustering algorithm to examine whether the customer is active. The rough set algorithm to judge to improve the user activity decision analysis. The proposed intelligent business system brings new technical solutions to the maintenance of current corporate customer relationships.