Planning and implementing user-centred design
Nigel Bevan, Ian Curson · 1999
The tutorial presents a structured approach to user centred design, based on the principles of the International Standard "Human centred design processes for interactive systems" (ISO 13407) and other related standards. A core set of practical methods which support the approach are described. These have been selected by the European Usability Support Centres on the basis of their applicability, maturity, availability, and cost-effectiveness. The tutorial gives an overview of each method, and describes criteria which can be used for selecting appropriate methods. The benefits of demonstrating conformance to ISO 13407 are explained.