SOURCES OF CONFLICT BETWEEN SOFTWARE DEVELOPERS AND TESTERS: A COMPARISON AND AN INTEGRATION OF TWO MODELS
Issues in Information Systems · 2017
Conflict between software developers and testers is inevitable and has important implications to software development outcomes.Understanding sources of such conflict, therefore, is critical for improving the effectiveness of its management with the ultimate goal of improving the quality of software development outcomes.In the information systems (IS) literature, there are two leading models of sources of conflict between software developers and testers.In this paper, we compared these two models and developed an integrated model from them.It is our hope that IS researchers and practitioners can use this integrated model to better understand the sources of conflict between software developers and testers.Increased understanding of the sources of such conflict is fundamental to developing strategies and tactics for managing it, ensuring positive developer-tester working relationships, efficient application of managerial effort, and more consistent achievement of both software development effectiveness and organizational outcomes.