A chatbot as a Question Answering Tool
2015
A chatbot is a program which can chat in natural language, on a topic built into the chatbot's internal knowledge model.Many chatbots exist, with different knowledge-bases programmed by the chatbot builders.We have built a system to convert a website text (corpus) to the chatbot format language.In this paper the chatbot is used as an interface for a Frequently-Asked Questions website.As an example, the FAQ website of the School of Computing in University of Leeds has been used to build FAQchat.Other FAQs from Leeds University have been investigated to extend the knowledge base of the chatbot and to investigate the use of the chatbot as a user-friendly interface to www information portals.