Operational models and processes within BT's and Concert's ISP business
J Meaneaux · Institution of Engineering and Technology eBooks · 2001
The challenge for an IP network operator is to have flexible processes which allow innovation and development which then allows lightweight processes for new advanced products, but within the same environment to have rigorous and efficient processes for well-established products. This chapter gives an overview of operational models and processes, using BT and Concert as examples. It should help the reader understand how to design and develop operations to be flexible and efficient.