ANTECEDENTS TO SUCCESSFUL SOFTWARE TRAINING: A RESEARCH FRAMEWORK & PRELIMINARY EVIDENCE
Issues in Information Systems · 2019
Training has been identified as a critical success factor for the implementation of Information Technology (IT) in organizations.A qualitative study using a group technique to gather data was performed to identify antecedents to software training in order to improve the likelihood of successful training outcomes.We find that there is a broad set of antecedents to software training that may impact whether a specific training event would be considered successful.Our results include a preliminary model of software training success that includes constructs that can be found in prior research and several that have not received much, if any, attention from researchers.