Toward a unified service delivery process for next-generation services
Qingwang Michael Hao · Bell Labs Technical Journal · 2008
In this paper, a framework for a unified service delivery process is proposed for next-generation services within the context of an end-to-end service delivery architecture (SDA). The framework defines service as a provisionable capability of the SDA that is either a connectivity service, a communication service, or a support service. The platform operator (PO) and the service operator (SO) have separate roles in the service delivery value chain. The customer and end user also have different roles, in receiving services and conducting self-services.