- Call Accounting and Telemanagement Systems
Jane Laino · 2002
Call Accounting is a tool to help organizations manage and control telecommunications expenses. A Call Accounting System works in conjunction with a busi ness telephone system (PBX or Key System) to track telephone calls. The resulting detailed and summarized reports provide in formation on the specific telephone making or receiving the call and the duration, destination and cost of the call. The informa tion is used to track and charge back expenses to departments and to minimize unauthorized telephone calls.