A Hierarchical Latent Variable Model for Ordinal Data from a Customer Satisfaction Survey with "No Answer" Responses
Eric T. Bradlow, Alan M. Zaslavsky · Journal of the American Statistical Association · 1999
Eric T. Bradlow, Alan M. Zaslavsky, A Hierarchical Latent Variable Model for Ordinal Data from a Customer Satisfaction Survey with "No Answer" Responses, Journal of the American Statistical Association, Vol. 94, No. 445 (Mar., 1999), pp. 43-52