A Method of Supporting Conflict Resolution for Service Design
Yoshiki Akiyama, Yoshiki Shimomura, Tamio Arai · 2008
Recently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great importance. This paper proposes a methodology for supporting service design by solving conflicts in service design solutions. The proposed methods enable service designers to discover existing conflicts in service design solutions and obtain the basic strategies to solve them using computers. The methods are verified by applying it to an existing service case.