Document collaboration and tacit knowledge
Jason Swarts · 2002
Discusses how process documents, i.e. video recordings of a person's writing, mediate the way people collaborate with one another to construct texts. First, I talk about tacit knowledge and how it is inarticulate without a medium that supports articulation. I then talk about cognitive tools that support collaboration and how video recording, as such a tool, can support multiple ways of "seeing" a text, enabling coordination between the various ways people understand how a text works. Finally, I report preliminary findings of a study that suggests specific ways in which process documents facilitate greater collaboration and coordination between the different perspectives of the collaborators.