Voices of first responders - identifying public safety communication problems: findings from user-centered interviews, phase 1, volume 1
Yee‐Yin Choong, Shaneé Dawkins, Susanne Furman, Kristen K. Greene, Sandra Spickard Prettyman, Mary Frances Theofanos · 2018
Voices of First Responders SeriesThis report is a part of a series of publications amplifying the voices of first responders (VoFR) in four public safety disciplines: Communication Center & 9-1-1 Services (COMMS); Emergency Medical Services (EMS); Fire Service (FF); and Law Enforcement (LE).The VoFR series reports on the experiences of first responders with communication technology, including their needs for, and problems with, communication technology.Publications in this series are primarily intended for designers, developers, vendors, and researchers of public safety communication technology, as well as for public safety administrators and decision-makers.Published as a part of the VoFR series include NIST reports, conference papers, presentations, posters, articles and blog posts, a book chapter, and a web tool for disseminating the research results and data collected from the interviews with and survey of first responders.The reports from which all published materials are derived are listed below and can be accessed from the PSCR User Interface/ User Experience Publications webpage at: https://www.nist.gov/ctl/pscr/user-interface-user-experience-publications.The PSCR Usability Results Tool, providing access to results of the large-scale survey and in-depth interviews with first responders across the U.S. about their communication technology use, can be accessed via https://publicsafety.nist.gov/.The datasets from this research project