Expert view
Peter Kueng · Business Process Management Journal · 2005
Purpose The paper aims to improve business processes. Design/methodology/approach Describes various steps needed to improve business processes and the goals required at each step. Findings The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both? Originality/value Explains the power of goal‐based processes.