iWDSS-Tender: Intelligent Web-based Decision Support System for Tender Evaluation
Noor Maizura Mohamad Noor, M Mustafa · InTech eBooks · 2010
Tender evaluation for tendering process is crucial and critical because the tender selection is not only benefits both client and contractor, but also affecting their reputations in the future.In current practice, tender evaluation is performed by human or decision makers (DMs).We are using tender process standard from Jabatan Kerja Raya Malaysia (JKRM) as guidance since this standard is widely used by organizations in the country.However, there are few constraints of the DMs and the current practice that can affect the accuracy and transparency of the decisions.Tender process usually takes a long time to finish since it involves a lot of steps and procedures.DMs might make mistakes or misjudge alternatives in making decisions.Besides, some other issues such as corruption and resource misuses can possibly happen.As a solution, the development of a computerized system to assist the tender evaluation process is a brilliant idea.This paper introduces Intelligent Web-based Decision Support System (DSS) as a perfect solution for tender evaluation process.DSSs are computer program that aids DMs in problem solving or decision-making environment.An important performance objective of DSS is to support all phases of the decision-making process (Sprague R. H. Jr., 1982).DSS should not replace the functions of the DMs but gives a recommendation based on input by DMs.DSS also can be described as computer-based interactive human-computer decision-making system that (Eom, 2001) support decision makers rather than replaces them, utilizes data and models, solves problems with ranging degree of structure (unstructured or illstructured, semi-structured, semi-structured and unstructured) and focuses on effectiveness rather than efficiency in decision processes (facilitating decision process).Intelligent DSS (iDSS) or also referred as Knowledge based DSS (KBDSS) is a comprehensive computer program which solves problems within a limited and specific field, using data on the problem, knowledge related to the problem, and intelligent decision-making capabilities (Fakhreddine O. Karray, 2004).iDSS is a DSS that integrates knowledge from experts.It is actually enhance the capabilities of decision support by supplying tool that directly support DMs and enhancing various computerized DSS (Turban et al., 2005).World Wide Web (WWW) which offers universal information availability and userfriendliness become the best platform for the delivery of iDSS.This Intelligent Web-based DSS for Tender Evaluation (iWDSS-Tender) enables users to access the system from different locations and perform decision-making in just a few clicks.