Three Steps to Success in Cross-Business Interactions
Susan Aldrich · 2003
Executives are attracted to the streamlining potential of connecting customers, suppliers and partners via Web Services and portals. While technologists are exploring these new capabilities, business executives need to explore the impact on relationships. We offer a framework you can use with key customers and trading partners to synchronize your interaction expectations, commit to new levels of trust and responsibility, and strategize on timeframes for closing gaps in current capabilities.