ADOPTION AND IMPLEMENTATION OF CLOUD COMPUTING SERVICES: A RAILROAD COMPANY CASE
Issues in Information Systems · 2014
Under the competitive global business environment, businesses concentrate on technological advancements which are critical for boosting their levels of productivity, increasing profits, and gaining market share.As one of technological advancements, cloud computing has gained momentum during the last few years by service providers who offer technological resources that were only available by dedicated servers in the past.This paper focuses on a railroad company case of the cloud based solution in terms of IT infrastructure, adoption, and implementation process based on the contract made by a cloud computing service provider, 411 Solutions International and a railroad company.Moreover, the study is to analyze the impact of the cloud based solution in terms of benefits and other efficiency.Based on the company case, the involvement of current employees as well as management is pivotal during the review, selection, and rollout phases of the implementation.Also, cloud computing was the key for creating important competitive advantages, saving costs, and increasing employees' performance and productivity.Also, customer satisfaction has been enlarged considerably because the company can quickly respond to emerging markets after the adoption and implementation of cloud computing.