Field Service
Mark A. Levin, Ted T. Kalal, Jonathan Rodin · 2019
Taking repair and maintenance into consideration is part of the product design requirements. By design, you can provide a product that is easily maintained and quickly returned to service. Preemptive service planning can make the total service cost lower. Use failure reports to identify those areas that are more predictable with regard to wearout, and install service schedules intended for scheduled down times. The field service group will have a prescribed set of tools that they carry to service the equipment in the field. Get the list, make copies, and pass it on to every designer in the company. Make it clear that these are already the tools they can consider for field use. It is important to point out that the failures in the field are driven by random failures and by wearout-type failures. Wearout can be, to a large degree, accommodated in the service planning by design.