Customer Self-Service at Verizon
Mitchell Kramer · 2006
In this customer self-service test-drive report, I describe my experience in helping myself to customer service at verizon.com by performing key activities of self-service Customer Scenarios and evaluating that experience against our framework for customer self-service. You can help yourself to perform a wide range of customer service activities on verizon.com. Support for most activities is excellent, especially for the key activities: diagnosing problems, and accessing and updating customer information.