Product definition for effective customer order processing: a customer-oriented approach
Xuehong Du, Jianxin Roger Jiao, M.M. Tseng, Wai Kwok Lo, Xuan Zhong Liu · 2003
Product definition is both critical and time consuming. A customer-oriented approach (COA) for product definition in customer order processing has been proposed and applied to an electronic product. By identifying customer requirement patterns and functional requirement templates, a customer oriented classificatory knowledge base is constructed to facilitate translating individual customer requirements to product specifications responsively.