Performance Measurement of Internet Service
Sigit Haryadi · 2018
This paper summarizes my papers and books, which reports on studies concerning the performance measurement of Internet services, particularly on mobile networks. In detail, Internet service quality measurements are grouped into two, the first is a measurement that aims to measure the provider's customer satisfaction, performed by the provider or by the user, and the second measurement goal is that the provider and/or by the vendor in relation to the quality assurance provided by the vendor to the provider. In detail, the first type of measurement uses a sampling technique and uses only one performance indicator, i.e. the data rate, otherwise, the second type performs the aggregate measurements with references to the signaling ladder diagram of the Internet services and measures many performance indicators.