Measuring Trust in the XAI Context
Robert Hoffman, Shane T. Mueller, Gary A. Klein, Jordan A. Litman · 2021
Trust in automation, is of concern in computer science and cognitive systems engineering, as well as the popular media (e.g., Chancey et al., 2015; Hoff and Bashir 2015; Hoffman et al., 2009; Huynh et al., 2006; Naone, 2009; Merritt and Ilgen, 2008; Merritt et al. 2013, 2015a; Pop et al. 2015; Shadbolt, 2002; Wickens et al. ,2015; Woods and Hollnagel 2006). Trust is of particular concern as more AI systems are being developed and tested (Schaefer et al., 2016).