User-Centred Software Product Certification: Theory and Practices
Aziz Deraman, Jamaiah Binti Yahaya, Fauziah Baharom, Abd Razak Hamdan · International Journal for Digital Society · 2010
Previous researches on software certification provide models and frameworks that work on traditional approaches such as block box testing, developer's assessment and internal audit of the technical aspects of software.For the past seven years, our research focused on development of software certification product towards user-centred approach.We believe that the technical aspects of quality will be taken care by the technology.Two preliminary works were undertaken to study the issue of certification and as a result, two fundamental models of software certification were constructed successfully.The models have been developed using requirement-design-implementation strategy to ensure that it meets the needs of a number of different interest groups in the industry.These models focused on certifying software by development process and product quality approach respectively.The models have been tested in case studies, which were launched collaboratively with industries in Malaysia.A significant advantage of our model is that it allows users to choose and design their implementation model of certification which fit with their organization's requirements and expectations.This paper presents the opportunity provided by this research that the certification model developed does not only offering a mechanism for certification process, but also providing an alternative mechanism for monitoring of quality and continuous improvement of software quality throughout its life span.