RightNow CX May 2011
Mitch Kramer · 2011
RightNow CX May 2011 is the current release of the CRM Suite from RightNow Technologies, Inc., a publicly held, Bozeman, MT-based supplier of cloud computing software and the topic of this product evaluation. RightNow CX’s facilities for case, knowledge, and account management and for social network monitoring help organizations deliver customer service across self-service, assisted-service, and social-service channels. Its support for process-oriented assisted-service is its strongest feature. Its UI for self-service is its weakest. Introduced in 1997, 2000 customer organizations have deployed RightNow CX to date.