COMPUTER KNOWLEDGE ON THE DECISION SUPPORT CAPABILITIES OF INTERACTIVE ANALYTICAL DASHBOARD
Issues in Information Systems · 2018
This research investigates whether a user's computer knowledge has influence on the decision support capabilities of an interactive analytical dashboard to harness the power of data for timely and more informed decisions.The computer knowledge is expressed as a self-rated IT knowledge level and the number of computer classes a user had.Results have indicated that the user's IT knowledge level and the number of computer classes a user had do not significantly influences the effectiveness and efficiency of an interactive analytical dashboard for its decision support capabilities.This finding is important as it implies that analytical dashboards can be easily and adopted used by novice business users to support decision making regardless of a user's computer knowledge.