Automating the measurement of heterogeneous chatbot designs
Pablo C. Cañizares, Sara Pérez-Soler, Esther Guerra, Juan D. Lara · Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing · 2022
Chatbots are being increasingly used to provide a natural language interface to all kinds of software services. However, while there are many platforms and tools for chatbot development, they typically lack support to statically measure properties of the designed chatbots, as indicators of their size, complexity, quality or usability, and facilitating comparison.