Exploring challenges for Conversational Web Browsing with Blind and Visually Impaired Users
Marcos Báez, Claudia Maria Cutrupi, Maristella Matera, Isabella Possaghi, Emanuele Pucci, Gianluca Spadone, Cinzia Cappiello, Antonella De Pasquale · CHI Conference on Human Factors in Computing Systems Extended Abstracts · 2022
Conversational AI is changing the way we interact with digital services. However, there is still a lack of conversational paradigms facilitating access to the Web. This paper discusses a new approach for Conversational Web Browsing, and introduces a design space identified through a user-centered process that involved 26 blind and visually impaired users. The paper also illustrates the conceptual architecture of a software framework that can automatically generate conversational agents for the Conversational Web.