IntelliResponse Answer Suite 6.0
Mitchell Kramer · 2010
IntelliResponse Answer Suite is the enterprise-class customer service offering from IntelliResponse Systems Inc., a Toronto-based software supplier. Introduced in 2001, to date, 134 customer organizations, including many universities and colleges as well as some of the largest banks, have deployed it. IntelliResponse Answer Suite 6.0 is the new and current version, the version that we evaluate in this report. Its key strength and most distinguishing characteristic is its capability to deliver a single result, the “One Right Answer,” to the search queries that represent any and every customer service question. We recommend that you consider leveraging this capability as the front door for your customer service experience.