Requirements for Automating Moderation in Community Question-Answering Websites
Issa Annamoradnejad · 2022
In recent years, community Q&A websites have attracted many users and have become reliable sources among experts from various fields. These platforms have specific rules to maintain their content quality in addition to general user agreements. Due to the vast expanse of these systems in terms of the number of users and posts, manual checking and verification of new contents by the administrators and official moderators are not feasible, and these systems require scalable solutions. In major Q&A networks, the current strategy is to use crowdsourcing with reliance on reporting systems. This strategy has serious problems, including the slow handling of violations, the loss of new and experienced users’ time, the low quality of user reports, and discouraging feedback to new users.