Sympathetic Agents Assist in Route Planning
Patrick De Causmaecker, Peter Demeester, Philippe De Pauw-Waterschoot, Greet Vanden Berghe · 2001
Although many excellent algorithms exist it is still a challenge to takehuman-likecharacteristics such as autonomy, interactivity, intelligence,... into account in vehicle routing. This paper presents how software agents can be incorporated in a mobile nursing service with time windows; using non-explicit information and discretely imitating human negotiation processes. While keeping the economic cost of the routes down, the system must take the personal requirements and wishes of the nurses into consideration. We demonstrate how the implementation of reciprocal feelings amongst the personnel in agent-like software components can lead to a higher quality global satisfaction.