Social Media in the Pandemic Era: Twitter User Sentiment Analysis Against COVID-19
Fajar Rahmanto, Muchamad Zaenuri · Advances in Social Science, Education and Humanities Research/Advances in social science, education and humanities research · 2021
Social media has become the choice to access various information related to disasters.This article aims to determine the level of public responsiveness to the COVID-19 pandemic disaster through social media Twitter.This research used descriptive qualitative with a literature study approach.Information was collected from Twitter using N-Capture regarding the COVID-19 pandemic in March 2020.The data analysis techniques were done using the NVivo12 Plus software with a query analysis approach.The results showed the community's responsiveness to the COVID-19 pandemic disaster since the advent of the COVID-19 outbreak in Indonesia in early March was enlivened with hashtags (#lawancovid19) of 14,930 counts.Through hashtag #lawancovid19, the bnpb-Indonesia account with (35.24%) and the ministry of health ministry account (20.68%) are the two Twitter accounts used most in March.The #lawancovid19 narrative on Twitter developed by the government is a form of information and education communication (IEC) actions regarding the COVID-19 pandemic as part of a preventive effort to prevent the spread of an increasing outbreak.Thus, social media can be utilized by the government and the community to increase effectiveness and efficiency in disseminating disaster information.