Summarization of Customer Reviews in Web Services using Natural Language Processing
Hema Priya N, Shymala Gowri S, Ravi Subramaniam N, Adithya Harish S M · 2021
Customers can submit reviews for numerous products on websites like Amazon and Flipkart. As e-commerce grows in popularity, so does the quantity of consumer reviews that a product receives. A single product may have hundreds of thousands of reviews, each of which may be lengthy and repetitious. As a