Toward a linguistically grounded dialog model for chatbot design
Anna Dall’Acqua, Fabio Tamburini · Italian Journal of Computational Linguistics · 2021
The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them.However, the landscape of available methodological frameworks for designing conversations is much more fragmented.We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach.In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point.At last, we elaborate a general casestudy on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms.