A Systematic Review on Dyadic Conversation Visualizations
Joshua Y. Kim, Rafael A. Calvo, N. J. Enfield, Kalina Yacef · 2021
As many services are provided through text and voice systems, including voice calls over the internet, messaging, and emails, there is a growing need for both individuals and organizations to understand these conversations better and find actionable insights to improve social skills. Effective visualizations that provide a lucid account of the conversation allow the user to explore such insights. In this paper, we present a systematic survey of the various methods of visualizing a conversation and research papers involving interactive visualizations and human participants. Findings from the survey show that there have been attempts to visualize most, if not all, of the types of conversation that are taking place digitally – from speech to messages and emails. Through this survey, we make two contributions. One, we summarize the current practices in the domain of visualizing dyadic conversations. Two, we provide suggestions for future dialogue visualization research.