Not Just Another Voice Mail System
Lisa J. Stifelman · 1991
Telephone keypad interfaces are commonly used for interacting with voice mail systems whether one is at home or in the office. Typically, after new messages are heard by the recipient, they are transferred to an archived voice mailbox. Management of messages inside the mailbox is difficult due to the limited interaction available from a 12 button interface. Users often need to recall seemingly arbitrary assignments of functions to keys. An enhanced