Computer Security: Anatomy of a Usability Disaster, and a Plan for Recovery
Martina Angela Sasse · UCL Discovery (University College London) · 2003
This paper reviews past and current work on usability of security mechanisms. Given that most users interact with computer security on a daily basis, it is astonishing how little interest the CHI community has taken in the design of security systems. Many usability problems associated with security mechanisms could be avoided through application of basic usability knowledge and methods. At the same time, the design of security systems raises some issues that cannot be met with existing CHI knowledge and methods. In conclusion, I will outline the research challenges for improving usability of security systems.